Nekteck App Feature
Complete

Don’t flash the red light when turned off

Please don’t flash the red LED or the Wi-Fi lights when the unit is turned off or give it some time to go idle and then turn them off It’s very distracting, especially when you’re trying to sleep at night. I find that I’m waking up at the middle of the night and having to get up and unplug it

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lizhihui·4 months ago

We will optimize this function in the subsequent product iterations.

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lizhihui·almost 2 years ago

We sincerely apologize for the inconvenience you've experienced. May we know which device you've been using? Rest assured, we are committed to enhancing our products in subsequent updates to ensure a better experience.

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Jeremy MacDougall·almost 2 years ago

Harper of course! I will attach a photo of the box model and serial number, etc., and will attempt to show a video or photo of what’s happeningl thx. If the unit could go into standby, and the lights would stop flashing after a few moments, that would be perfect. Like an ‘idle’ mode

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lizhihui·almost 2 years ago

Jeremy MacDougall: Thank you for the pictures and feedback provided. I will relay your suggestions to my colleagues in product development.

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